PT. RED PLANET HOTELS INDONESIA (Tune Hotels)
Red Planet Hotels has quickly established itself as one of the regions fastest growing investment platforms within the limited service hospitality sector.
The Company is a focused developer, owner and operator of hotels which are either franchised or managed by Tune Hotels.
CAREER OPPORTUNITY
Are you searching for an exciting challenge in a fast paced, innovative and fun environment?
Do you want to be a part of Asia's fastest growing and most exciting hotel Company?
Are you dedicated, motivated, flexible and determined to succeed?
If the answer to the above questions is `YES' then we would be delighted to hear from you
Red Planet Hotels Indonesia seeking for talented, self-motivated individuals that thrive in a challenging and rewarding work environment to be allocated in Indonesia
GUEST SERVICE SUPERVISOR
For Tune Hotels Solo, Makasar, Palembang & Surabaya
Responsibilities:
- Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
- Respond to guests' special requests, needs, problems, issues, and concerns to ensure optimal level of guest satisfaction and repeat business.
- Train, motivate, supervise, coach, develop, empower and discipline all employees.
- Provide constant feedback to Hotel Manager on GSE performance
- Complete and distribute all required reports.
- Maintain the methods and procedures used by employees for compliance with the standard operating procedures.
- Assist in preparation of payroll documents
- Preparation of weekly staff roster
- Assist in maintaining personnel files and records in compliance with labor laws.
- Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.
- Review the Daily Night Audit for accuracy.
- Review Daily Cash Drop with Settlement Reports. Make bank deposit daily.
- Review Daily Occupancy Report to ensure accuracy.
- Perform a random daily inspection of guest room.
- Inspect lobby area, general hotel areas and surrounding hotels areas.
- Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled.
- Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of all employees.
- Supervise outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to Hotel Manager
- Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
- Ensure the property is in compliance with all health, fire/safety and local municipal regulations.
- Perform other tasks deemed necessary for the smooth operations of the hotel or as instructed by the Hotel Manager.
Requirements:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.
- Required skill(s): excellent interpersonal skills, service oriented, leadership abilities, computer literate.
- Required language(s): English
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / 4 years & Up Experienced Employees specializing in Hotel Management/Tourism Services or equivalent.
- Willing to work in shifting schedules.
- Applicant must be willing to undergo training; local and/or overseas.
- Applicants must have their most recent photo attached to the application.
- Please indicate expected salary.
- Indicate at least one (1) contact number; mobile phone and/or landline phone.
Send your CV & application letter to :
Email : apri@redplanethotels.com
Cc : ap_ri01@yahoo.com
Only qualified candidates will we process
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