a talent candidate for:
IT HELPDESK (Code:IT101)
JOB DESCRIPTION:
• Field incoming help requests from end users via telephone, helpdesk system and
e-mail in a courteous manner.
• Document all pertinent end user identification information, including name,
department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the
appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process,
including all successful and unsuccessful decisions made, and actions taken,
through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked
questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the
organization.
• Perform hands-on fixes at the desktop level, mobile device, including
installing and upgrading software, installing hardware, implementing file
backups, and configuring systems and applications.
• Install & maintaining anti-virus software and its updates.
• Performing preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Provide standard uses of Software and Hardware
• Develop & maintaining helpdesk system and frequently asked questions lists for
end users.
COMPUTER SKILLS:
• Knowledge of computer hardware.
• Experience with desktop and server operating systems, including SQL Server,
Client-Server Programming, N-Tier Concept, Web Application.
• Knowledge of programming languages, including [Delphi, VB, Script]
• Working knowledge of a range of diagnostic utilities.
• Good understanding of the organization's goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening,
and questioning skills.
• Strong documentation skills.
IT DATACENTER (Code:IT102)
JOB DESCRIPTION:
• Manage servers, including e-mail, print, and backup servers and their
associated operating systems and software.
• Manage security solutions, including firewall, anti-virus, and intrusion
detection systems.
• Manage all network hardware and equipment, including routers, switches, hubs,
and UPSs.
• Ensure network connectivity of all servers.
• Administer all equipment, hardware and software upgrades.
• Practice network asset management, including maintenance of network component
inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts, permissions, and access rights.
• Perform server and security audits.
• Perform system backups and recovery.
• Monitor and test network performance and provide network performance
statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Provide IT service delivery, in the area of IT infrastructure, Data Center,
Help- desk and IT operations as per agreed SLAs.
COMPUTER SKILLS:
• Working technical knowledge of network and PC operating systems, including
Microsoft Windows Server, Redhat Enterprise Linux Server.
• Extensive application support experience with SQL Server and Oracle,
• Client-Server Programming, Web Server & Application, Microsoft .net Framework,
Java Framework.
• Working technical knowledge of current network hardware, protocols, and
standards, including TCP/IP, UDP.
• Hands-on hardware troubleshooting experience.
• Good understanding of the organization's goals and objectives.
• Knowledge of applicable data privacy practices and laws.
IT WEB DEVELOPER (Code: IT103)
JOB DESCRIPTION:
• Translate business requirements into system design
• Develop new Web System Solutions, Enhancements and Bug Fixes
• Perform Functional Test and Integration Test with other business applications
• Support user and fix identified bugs during User Acceptance Test
• Perform data conversion, together with the related users, during
implementation phase
• Prepare technical documentation for each new System Solution, Enhancement and
Bug Fixes as per approved standard
• Manage high quality deliverable before migration onto production environment
COMPUTER SKILLS:
Java Web (J2EE), VB.Net(C#), MySQL, SQL2000-2008
IT MIS DEVELOPER (Code: IT104)
JOB DESCRIPTION:
• Provide report according to user requirements
• Maintain existing reporting system (OLAP, Automail report and Auto Response
system)
• Design and develop report repositories
• Provide data for company portals and business user analysis
COMPUTER SKILLS:
• Experience in custom web based application development and distributed
application design
• Proficient in MS SQL Server DTS and Transact SQL.
• Strong project management and documentation skills - disciplined, organized,
attentive to detail
• Strong business acumen with reasonable analytical skills, and excellent
problem solving and debugging skills
• Good interpersonal skills, and able to consolidate team
IT JUNIOR DEVELOPER (Code: IT105)
JOB DESCRIPTION:
• Translate business requirements into system design
• Develop new System Solutions, Enhancements and Bug Fixes
• Perform Functional Test and Integration Test with other business applications
• Support user and fix identified bugs during User Acceptance Test
• Perform data conversion, together with the related users, during
implementation phase
• Prepare technical documentation for each new System Solution, Enhancement and
Bug Fixes as per approved standard
COMPUTER SKILLS:
Delphi , VB.net,SQL Server 2000/2005/2008
Please send your latest CV with CURRENT and EXPECTED REMUNERATION PACKAGES,
RECENT PHOTOGRAPH & state your REFERENCE CODE POSITION to apply.
Send it to recruitment@rossconsulting.co.id before Mar 30, 2012
Only shortlisted candidates who meet the strictly qualifications & requirements
will be notified.
Thank you.
PT ROSS CONSULTING
Bina Nusantara Computer Club
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