[vacancy] NEED URGENT!!!CQM SPECIALIST!!

 

Need urgent! CQM Specialist

a.     Must do daily evaluation on Contact Centre interaction by listening and checking email respond :

·         Listening of interaction and checking email respond,

·         Give comment and input detail evaluation result on Service Quality Notification List accurate, comprehensive & timely.

·         Follow up Service Quality Notification List, Team Leader must be sign as closed case (do coaching or feedback call).

·         Scoring detail list must be promptly, complete and reader friendly.

·         Sent notification email to Team Leader related with interaction that need coaching.

·         Correct analysis and suggestion give to Team Leader and Team Member.

b.     Must Coordinate with Team Leader to support within Customer Care department:

·         Arrange & created new training material for new joiner & existing Customer Care Officer.

Other Requirements:
(age; sex; languages
·         S1 from any diciplne ·         Male/Female ·         Fluent in English (writen & oral) ·         Maximum 28 years old
Benefits: Basic Salary are negotiable around 2-3.5 mio + allowance, etc Will be placement in kuningan Please send your cv to Sheila_noviarenny@kellyservices.co.id

 

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