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TIvoli Identity Manager We need one IBM Tivoli Identity Manager expert, typically a consultant that has both deployed ITIM solutions cradle to grave and also supported them in a 24x7 on call capacity. I cannot overstate how critical oral and written communication skills are for these candidates. They must feel comfortable, even enthusiastic, about writing technical documentation. Grammar and English language proficiency have been a challenge with candidates in these areas, especially ITIM. Another big challenge – this is a full time, on-site position in Thousand Oaks, CA, which is a painful commute from LA. Really, we are looking for candidates to relocate to the Thousand Oaks unless they are very close. Need someone with a track record of cradle to grave implementations of ITIM in fortune 100 companies and work experience integrating with and supporting Sun LDAP. They should have a firm grasp of the technology and have been responsible for technical documentation, including architectures and runbooks. They should also be willing to rotate a pager with another person and to be on call 24x7. Experience in highly regulated environments – FDA/pharma or defense – is highly desired”. Please try to find candidates who area experienced in a support role. We have had quite a bit of trouble getting people ramped up to work in a support environment, where managing to SLAs is everything. Unfortunately with pure developers, they get fixated on solving the issue at hand, and miss sev 1 issues coming in that require them to drop everything and work to resolve something until it is a done. Even if you can quickly solve issues, you would be providing a very poor service if you are not managing to your SLAs. I would like to see at least a few years on ITIM engagements, some 24x7 support roles, and documentation development, e.g. runbook” General description is below: System Analyst - Level 3 Support Job Summary: Provide second level of support for issues escalated from the Service Desk. Perform advanced operational activities and break-fix. Education/Experience: Bachelor's degree in Engineering, Information Systems, Computer Science, Business or the Life Sciences or combination or education and experience required. Five to seven years experience in Windows AD 2003/2008 or IBM ITIM. Skill Set: Familiar with Windows server operating systems and Linux/Unix server operating systems and TCP/IP networking. Ability to automate or script interfaces/file transfer, reporting Strong analysis skills, documentation management, and basic interviewing skills. Strong communication skills, both verbal and written. Ability to consult and participate in design of applications needing standard Identity or Access Management interfaces.
Responsibilities: Provide level 3 support for identity and access management systems Provide guidance and support for junior staff Perform advanced operational activities Monitor job queues and re-run failed jobs Monitor system availability and performance, and respond to issues Participate on on-call schedule for after-hours support Participate in problem reviews to identify root cause of issues and plan corrective actions requiring configuration or design changes Manage system configurations, changes, and releases Project support for applications needing standard interface design, configuration, and testing support Support troubleshooting applications with Identity or Access Management related is
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