1 New Message
Digest #1469
Message
Tue Jun 4, 2013 6:13 am (PDT) . Posted by:
"Ahmad Syamil" asyamil
FYI,
Ahmad Syamil
Arkansas State University
http://www.linkedin.com/in/asyamil2
=========================
Forwarded message:
*Subject: **Quality Engineering*
This one is well worth the time to read it.......It made my day, I hope it
makes yours too! You don't have to be an engineer to appreciate this story.
*A toothpaste factory had a problem. They sometimes shipped empty boxes
without the tube inside. This challenged their perceived quality with the
buyers and distributors.*****
*Understanding how important the relationship with them was, the CEO of the
company assembled his top people. They decided to hire an external
engineering company to solve their empty boxes problem. The project
followed the usual process: budget and project sponsor allocated, RFP, and
third-parties selected. Six months (and $8 million) later they had a
fantastic solution - on time, on budget, and high quality. Everyone in the
project was pleased.
They solved the problem by using a high-tech precision scale that would
sound a bell and flash lights whenever a toothpaste box weighed less than
it should. The line would stop, someone would walk over, remove the
defective box, and then another button to re-start the line. As a result of
the new package monitoring process, no empty boxes were being shipped out
of the factory.
**
With no more customer complaints, the CEO felt the $8 million was well
spent. He then reviewed the line statistics report and discovered the
number of empty boxes picked up by the scale in the first week was
consistent with projections, however, the next three weeks were zero! The
estimated rate should have been at least a dozen boxes a day. He had the
engineers check the equipment, they verified the report as accurate.
*
*Puzzled, the CEO traveled down to the factory, viewed the part of the line
where the precision scale was installed, and observed just ahead of the new
$8 million dollar solution sat a $20 desk fan blowing the empty boxes off
the belt and into a bin. He asked the line supervisor what that was about.
"Oh, that," the supervisor replied, "Bert, the kid from maintenance, put it
there because he was tired of walking over every time the bell rang."*
Ahmad Syamil
Arkansas State University
http://www.linkedin
============
Forwarded message:
*Subject: **Quality Engineering*
This one is well worth the time to read it.......It made my day, I hope it
makes yours too! You don't have to be an engineer to appreciate this story.
*A toothpaste factory had a problem. They sometimes shipped empty boxes
without the tube inside. This challenged their perceived quality with the
buyers and distributors.
*Understanding how important the relationship with them was, the CEO of the
company assembled his top people. They decided to hire an external
engineering company to solve their empty boxes problem. The project
followed the usual process: budget and project sponsor allocated, RFP, and
third-parties selected. Six months (and $8 million) later they had a
fantastic solution - on time, on budget, and high quality. Everyone in the
project was pleased.
They solved the problem by using a high-tech precision scale that would
sound a bell and flash lights whenever a toothpaste box weighed less than
it should. The line would stop, someone would walk over, remove the
defective box, and then another button to re-start the line. As a result of
the new package monitoring process, no empty boxes were being shipped out
of the factory.
**
With no more customer complaints, the CEO felt the $8 million was well
spent. He then reviewed the line statistics report and discovered the
number of empty boxes picked up by the scale in the first week was
consistent with projections, however, the next three weeks were zero! The
estimated rate should have been at least a dozen boxes a day. He had the
engineers check the equipment, they verified the report as accurate.
*
*Puzzled, the CEO traveled down to the factory, viewed the part of the line
where the precision scale was installed, and observed just ahead of the new
$8 million dollar solution sat a $20 desk fan blowing the empty boxes off
the belt and into a bin. He asked the line supervisor what that was about.
"Oh, that," the supervisor replied, "Bert, the kid from maintenance, put it
there because he was tired of walking over every time the bell rang."*
GROUP FOOTER MESSAGE
Bergabunglah dengan milis lainnya:
Manajemen-Industri-subscribe@yahoogroups.com ==> Manajemen Industri
Free-English-Course-subscribe@yahoogroups.com ==> Kursus Bahasa Inggris
PONSEL-INDONESIA-subscribe@yahoogroups.com ==> Telpon selular
HRD-POWER-subscribe@yahoogroups.com ==> Milis HRD
Indo-Job-subscribe@yahoogroups.com ==> Lowongan kerja luar negeri dan
beasiswa
Komputer dan Teknologi:
http://tech.groups.yahoo.com/group/KOMPUTER-TEKNOLOGI/
Manajemen produksi/operasi/supply chain/logistik:
http://finance.groups.yahoo.com/group/APICS-ID/
Manajemen-Industri-subscribe@yahoogroups.com ==> Manajemen Industri
Free-English-Course-subscribe@yahoogroups.com ==> Kursus Bahasa Inggris
PONSEL-INDONESIA-subscribe@yahoogroups.com ==> Telpon selular
HRD-POWER-subscribe@yahoogroups.com ==> Milis HRD
Indo-Job-subscribe@yahoogroups.com ==> Lowongan kerja luar negeri dan
beasiswa
Komputer dan Teknologi:
http://tech.groups.yahoo.com/group/KOMPUTER-TEKNOLOGI/
Manajemen produksi/operasi/supply chain/logistik:
http://finance.groups.yahoo.com/group/APICS-ID/
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