From: Donny Osman <donny.osman@angkasapura-supports.com>
To: ara3011@yahoo.com
Sent: Monday, April 8, 2013 2:42 PM
Subject: IT Operation Staff at Angkasa Pura Supports
To: ara3011@yahoo.com
Sent: Monday, April 8, 2013 2:42 PM
Subject: IT Operation Staff at Angkasa Pura Supports
Regards,
PT. Angkasa Pura Suport | Gedung Center for Excellence, Jl. Tabing No. 16 Kemayoran, Jakarta Pusat 10610 – Indonesia
Tel: +62 21 65866496, Fax: +62 21 65866497, Mobile: +62 8119301917, Web: www.angkasapura-supports.com
The information in this e-mail (including any attachment) is confidential and intended to be for the use of the addressee(s) only. If you have received the e-mail by mistake, any disclosure, copy, distribution or use of the contents on the e-mail is prohibited, and you must delete the e-mail from your system. As e-mail can be changed electronically, PT. Angkasa Pura Suport assumes no responsibility for any alteration to this e-mail or its attachments. PT. Angkasa Pura Suport has taken every reasonable precaution to ensure that any attachment to this e-mail has been swept for virus. However, PT. Angkasa Pura Suport does not accept any liability for damage sustained as a result of such attachment being virus infected and strongly recommend that you carry out your own virus check
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Are you looking for exciting career? Are you fell that you might be interested in working in an airport environment? Are you ready for some cool things in airport environment that you won't see the pictures in the internet?
Angkasa Pura Supports is one among 4 subsidiary companies established in 2012 by Angkasa Pura Airports in order to achieve its vision as a World Class Airport and a World Class Company. The contribution of Angkasa Pura Supports is to increase the Angkasa Pura Airport's customer satisfaction index by concentrating in 3 parts which are : Services, Facilities and Personnel.
We are seeking for highly qualified individuals to join our company to meet the current and future growth for:
IT Operations Staff
Job Location: Airport
Job Description:
- Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- Carry out local repairs of faulty equipment and services to the highest standards and co- ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
Knowledge and Skills:
- Fluent verbal and written communication skills in English language and the local in- country language (Including any regional language requirement)
- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
- Knowledge of ITIL and Service Management practices and procedures
- Ability to support Cisco LAN/WAN equipment
- Knowledge of Airline applications and Terminal Emulators.
All applicant will be treated in high confidential. Please send a comprehensive resume with handphone number and latest photograph within 1 week to address below:
Donny Osman – HR & GA Manager
PT. Angkasa Pura Suport
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