Job title: MS BSS Back Office Engineer
Skill Set: Experienced
Location: Saudi Arabia
Duration: 6-months extendable
Reporting:
This position reports to RAN Back Office Manager.
Objective of the job:
The objective of this job is to provide O&M system support in relevant competence area and to ensure a timely resolution of Trouble Tickets and Change Requests.
Responsibilities:
The Service Engineer is responsible to his/her manager for ensuring that all assigned O&M tasks are fulfilled in time with the highest quality standards in accordance with WLA and SLA.
Product Area:
The MS BSS Services Engineer shall be able to handle Ericsson's BSS products for Managed Services·
· BSC/TRC
· RBS
Mains Tasks and Competence requirements:
· Trouble Ticket (TT) & Change Request (CR) handling in Resolution/Remedy system.
· Analysis and investigation of reported cases in the BTS, BSC, AXE810/APG platforms.
· Performing preventive maintenance of the radio network and take proactive action to identify, localize and correct associated faults.
· Performing acceptance tests and integration of new services, features, functions, and nodes.
· Proven skills and competence in the Ericsson AXE (APT and APZ architecture), APG platforms, Group Switch, TRA, and, RBS.
· Be familiar with OSS Tools such as, CNA, SMIA, CHA, SMO, BSM & OPS.
· Remote support for filed Engineers to resolve all sites problems
· Administrative tasks required for system support, like writing progress reports to the customer.
· Perform major activities such as Re-homing, re-parenting & software upgrade.
· Ability to wok & coordinate with Optimization & Core teams to solve traffic cases.
· Ability to deal with high demands, workload and emergencies.
· Willingness to be on call and to work at nights.
Training, Education and Experience:
· Vendor or Operator certified candidate who alread:y participated in official trainings courses.
· Degree within Electrical Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent.
· Minimum 5 years of experience in Operation & Maintenance implementation / integration / operation / support.
Please reffer to your friends who might interested
Kind Regards,
Hasan Kaji
Recruitment Consultant
Mob +966 53 306 4046
Tel +966 1 455 7549
Fax +966 1 455 6300
Skype sis-hasan
Email hk@sis-limited.com
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