2 Days Training:
Partnering with your boss:
Strategic skills for Secretary & Administrative Professionals
BANDUNG, November 23 - 24, 2012
Introductions
Delivering outperforming service and support excellence as office
professional often make the difference between gaining and keeping the
level of your performance at work, especially to your boss. This course
offers the tools and techniques to make sure you build and maintain
mutually valuable relationships between you and your line manager
(boss) at work.
As a result, they become reliable support for you and organization. You
will be trained in how to: Provide outstanding support, service, and
performance that achieves results; take on the skills and techniques
that routinely deliver positive support experiences; Maximize the
excellence value of your face-to-face, phone at work; Deal effectively
with difficult peers or supervisors and turn complaints into
opportunities; Contribute to a service focus culture and achieve greater
personal growth and maximal support or service satisfaction.
Objectives
Provide exceptional rapport that achieves results and gets noticedAdopt
the skills and partnering techniques that routinely deliver positive
excellence experiencesMaximize the service and office support value of
your office interactionsDeal effectively with difficult peers on behalf
of your boss and turn complaints into opportunitiesContribute to a
customer support-centric culture and achieve greater personal growth and
customer satisfaction on behalf of your boss and company in
generalDemonstrate a positive, confident and professional approach
within the organization
Who Should Attend?
Department Secretary, Senior Administrator, Corporate Secretary,
Administrator supervisor, Human Resources staff, General Affair staff,
Health and Safety staff, General administration staff, and Public
Relationship staff.
3S Clients (2005—present):
Microsoft Indonesia, Chevron Pacific Indonesia, ENI, Petrochina, Elnusa,
BP Indonesia, Premier Oil, Talisman Energy, M-I Indonesia (Miswaco),
Pusdiklat Migas Cepu, Catur Khita Persada, Fugro Indonesia (Kalvindo),
Apexindo, Mitrais, Travira Air, Intan Angkasa Air Service, BII, Bank
Permata, Kraft Indonesia, Indosat, Bank Mandiri, Deloitte Touche
Tohmatsu, Energy Mega Persada, PricewaterhouseCoopers, Cablevision,
Envico Indonesia, Henkel Indonesia, GS Battery (Astra), Arutmin
Indonesia, Jakarta Stock Exchange (BEJ), Surveyor Indonesia, Dara
Transindo Eltra, Golder Associates, Alstom Power Energy System, Bakrie &
Brothers, DBS Bank, Tunnel Mining Indonesia, Bina Sarana Informatika,
FTH Law Firm, Global Islamic School, Kumon Indonesia, Tropic Energy,
Sigma Cipta Utama, OCI Kaltim Melamine, Medco Group, P&H Minepro
Indonesia (Balikpapan), Franklin Offshore Indonesia (Balikpapan), KPC
(Balikpapan), Apexindo (Balikpapan, (EDP Education Australia
(Balikpapan), Scomi Oil Tools (Balikpapan), Balikpapan Regency,
Trubaindo Coal Mining, Thiess (Balikpapan), Pasir Ridge International
School Chevron (Balikpapan), Petrosea (Balikpapan), Ephindo Energy
private Ltd., PTTEP Malunda Ltd., Citic Seram.
In House training is available upon request.
Information and Registration to:
Sarana Solusi Sentosa
Revie (Training Coordinator)
email: info@saranasolusi.com <mailto:info@saranasolusi.com>
(021) 9298 2028
081381425147
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