[URGENT] Lowongan Kerja IT [URGENT] Lowongan Kerja IT a Prestigious Financial Services located in Jakarta is currently urgent seeking a talent candidate for: IT HELPDESK (Code:IT101) JOB DESCRIPTION: • Field incoming help requests from end users via telephone, helpdesk system and e-mail in a courteous manner. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. • Build rapport and elicit problem details from help desk customers. • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, mobile device, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Install & maintaining anti-virus software and its updates. • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. • Provide standard uses of Software and Hardware • Develop & maintaining helpdesk system and frequently asked questions lists for end users. COMPUTER SKILLS: • Knowledge of computer hardware. • Experience with desktop and server operating systems, including SQL Server, Client-Server Programming, N-Tier Concept, Web Application. • Knowledge of programming languages, including [Delphi, VB, Script] • Working knowledge of a range of diagnostic utilities. • Good understanding of the organization's goals and objectives. • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. IT DATACENTER (Code:IT102) JOB DESCRIPTION: • Manage servers, including e-mail, print, and backup servers and their associated operating systems and software. • Manage security solutions, including firewall, anti-virus, and intrusion detection systems. • Manage all network hardware and equipment, including routers, switches, hubs, and UPSs. • Ensure network connectivity of all servers. • Administer all equipment, hardware and software upgrades. • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. • Administer and maintain end user accounts, permissions, and access rights. • Perform server and security audits. • Perform system backups and recovery. • Monitor and test network performance and provide network performance statistics and reports. • Recommend, schedule, and perform network improvements, upgrades, and repairs. • Provide IT service delivery, in the area of IT infrastructure, Data Center, Help- desk and IT operations as per agreed SLAs. COMPUTER SKILLS: • Working technical knowledge of network and PC operating systems, including Microsoft Windows Server, Redhat Enterprise Linux Server. • Extensive application support experience with SQL Server and Oracle, • Client-Server Programming, Web Server & Application, Microsoft .net Framework, Java Framework. • Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP, UDP. • Hands-on hardware troubleshooting experience. • Good understanding of the organization's goals and objectives. • Knowledge of applicable data privacy practices and laws. IT WEB DEVELOPER (Code: IT103) JOB DESCRIPTION: • Translate business requirements into system design • Develop new Web System Solutions, Enhancements and Bug Fixes • Perform Functional Test and Integration Test with other business applications • Support user and fix identified bugs during User Acceptance Test • Perform data conversion, together with the related users, during implementation phase • Prepare technical documentation for each new System Solution, Enhancement and Bug Fixes as per approved standard • Manage high quality deliverable before migration onto production environment COMPUTER SKILLS: Java Web (J2EE), VB.Net(C#), MySQL, SQL2000-2008 IT MIS DEVELOPER (Code: IT104) JOB DESCRIPTION: • Provide report according to user requirements • Maintain existing reporting system (OLAP, Automail report and Auto Response system) • Design and develop report repositories • Provide data for company portals and business user analysis COMPUTER SKILLS: • Experience in custom web based application development and distributed application design • Proficient in MS SQL Server DTS and Transact SQL. • Strong project management and documentation skills - disciplined, organized, attentive to detail • Strong business acumen with reasonable analytical skills, and excellent problem solving and debugging skills • Good interpersonal skills, and able to consolidate team IT JUNIOR DEVELOPER (Code: IT105) JOB DESCRIPTION: • Translate business requirements into system design • Develop new System Solutions, Enhancements and Bug Fixes • Perform Functional Test and Integration Test with other business applications • Support user and fix identified bugs during User Acceptance Test • Perform data conversion, together with the related users, during implementation phase • Prepare technical documentation for each new System Solution, Enhancement and Bug Fixes as per approved standard COMPUTER SKILLS: Delphi , VB.net,SQL Server 2000/2005/2008 Please send your latest CV with CURRENT and EXPECTED REMUNERATION PACKAGES, RECENT PHOTOGRAPH & state your REFERENCE CODE POSITION to apply. Send it to recruitment@rossconsulting.co.id before Mar 30, 2012 Only shortlisted candidates who meet the strictly qualifications & requirements will be notified. Thank you. PT ROSS CONSULTING |
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